Refund Policy

Karlovec Media Group Refund Policy

Print Subscriptions

All regularly priced (non-promotional rate) print subscriptions are paid in advance and entitled to a refund for the unused months of the subscription period if the newspaper is cancelled. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of the month in which we receive notification. You will continue to receive the newspaper until the end of the month, including digital access. You may choose to discontinue receiving the newspaper immediately, upon notifying us of your intent to cancel. However, your subscription account will not be cancelled until the end of the month and you will continue to have digital access during that period. (You may also request that cancellation is effective at the end of a future month in your subscription period.)

A refund of regularly priced (non-promotional rate) subscriptions will be based on the number of complete months remaining in the subscription, after the month of cancellation, as determined by the newspaper’s circulation department. However, refunds of less than one month and refunds for cancellations of subscriptions purchased at promotional rates are non-refundable.

We reserve the right to issue refunds or credits at our sole discretion. If a refund or credit is issued, we are under no obligation to issue the same or similar refund in the future. Refunds will be made payable to the current subscriber name on the account and will be sent via the United States Postal Service to the current address on the subscriber’s account.

Digital Subscriptions

You can change or cancel your digital subscription at any time by calling 440-285-2013 or email subs@geaugamapleleaf.clom. Cancellations are effective only for future charges. Refunds for the current billing cycle will not be given. We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund. Refunds requested within 24 hours of purchase may be refunded.