What sets us apart from our competition is the true professionalism and positive attitude of our team members — we are very selective in our hiring and employ only the best of the best. – Michael Kobella
Kobella Plumbing Heating Cooling not only hit its one-year anniversary recently, it also moved its headquarters from Newbury Township to Kirtland.
Geauga County resident and proud Marine Corps veteran Michael Kobella, owner of the company, said the relocation — to 8281 Euclid Chardon Road, Suite B in Kirtland — puts them more central to their service area of Lake and Geauga counties as well as the Chagrin Valley.
With his entrepreneurial spirit and honed leadership skills, Kobella, who has been in the plumbing and HVAC trades for over 15 years, decided to found Kobella Plumbing Heating Cooling just over a year ago.
“Kobella’s goal is to set the gold standard customer experience for home service providers,” he said. “What sets us apart from our competition is the true professionalism and positive attitude of our team members — we are very selective in our hiring and employ only the best of the best. It’s this philosophy of building a first-class team that ensures Kobella Plumbing Heating Cooling realizes the company mission.”
Kobella said his staff prides themselves on “delivering the promises bigger home service companies and contractors make, but often don’t keep, such as timeliness, integrity and overall professionalism.”
Over the last year, the company has seen a great response from customers, Kobella said.
“We feel appreciative for all the support and positive feedback,” he said. “We have been successful and continue to grow because we’re focused on what’s important — creating relationships with local homeowners and providing amazing service.”
As for any challenges Kobella has encountered during his first year in business, he said meeting the needs of a growing customer base comes to mind.
“We have realized homeowners are really looking for top-rated contractors like us, who specialize in customer service. Meeting the needs of this growing customer base poses a challenge,” he said. “We have to expand our team and finding that top talent — skilled trade professionals who are background checked and drug-free verified, and who share Kobella’s commitment to excellence — are few and far between.”
Reflecting back on any highlights in the past 12 months, Kobella mentioned feeling proud to have earned accreditation by the Better Business Bureau.
“Also, we have just recently been named ‘Best of 2017’ award recipients by both HomeAdvisor and Houzz,” he said. “These awards are based on positive reviews earned in quality of work practice, customer service and value.”
Kobella particularly enjoys servicing local veterans and first responders and honoring them with discounts on his services, he said.
“Participating in local parades and festivals, especially those that honor America’s veterans, is likewise a highlight,” he added.
For more information about Kobella Plumbing Heating Cooling, visit ChooseKobella.com or call 440-729-2099.
