“We are here to help.” – Dan Johnson
With nearly four decades of business under his belt, First Quality Power Place owner Dan Johnson said the key to success is in his company’s name.
“Providing first quality products and services to each of our customers … having knowledgeable friendly staff to assist our customers” has contributed to the longevity of the business, Johnson said.
“We are here to help,” he said.
FQPP — at 16891 Kinsman Road, Middlefield — is family owned and operated. The store first opened in February of 1981 with a focus on chainsaws and logging supplies.
Since, then the company expanded to include many other lines of equipment and is a complete sales and service center for Husqvarna, Dr. Power Equipment, Echo and Shindaiwa, along with many other allied lines such as Little Wonder, Mantis Tillers, Troy Bilt Tillers and Oregon Log splitters, Johnson said.
“We carry a large selection chainsaw supplies to meet the needs of homeowners and professionals alike,” he said. “We service most brands of outdoor power equipment and small engines, Briggs & Stratton, Kohler and Kawasaki, just to name a few.”
According to FQPP’s website, the company also prides itself on its master service technicians, which have “years of experience in servicing all types of equipment.”
Technicians and sales personnel also attend annual service schools and update seminars to keep them current and up to date with changes in the products they sell, according to the company.
FQPP is equipped with the latest tools and equipment for servicing todays equipment, Johnson said, adding they accommodate most makes and models, and their service center strives to help customers and their equipment reach peak performance.
This includes after-sale services.
“Service after the sale starts with the sale,” Johnson said. “Making sure the customer has the proper equipment for the job, but being able to have the service experience and knowledge to help if a problem should arise or maintenance is needed. With that, we also stock the parts to help in those times and have the staff to help.
FQPP assembles and test runs each unit before a customer receives it to ensure it is ready to go, according to the company.
The FQPP parts department is staffed by experienced professionals that want to make sure customers get the right part the first time and at a fair price.
“Not only can our team answer your questions intelligently, they’ll help you find the parts you need,” Johnson said. “First Quality Power Place makes every effort to stock a full inventory of parts. It includes not only parts for the brands we sell but, also for many other major brands, including, Sears, Murray, MTD, Huskee and others.
“We have the latest technology to update and maintain parts levels to meet demand. We also offer online ordering and direct shipping from most suppliers. We can help you in your search for the right part.”
FQPP is open Mondays through Fridays from 8 a.m. to 6 p.m., Saturdays from 9 a.m. to 3 p.m. and is closed Sundays. For more information, call 440-632-5068 or visit www.firstqualityonline.com.
